Planning and Scheduling

• Use Intellify™ to schedule your work processes more efficiently and provide better rostering for your staff.

  Rostering & Scheduling

  Intellify™ lets you react better to uncertain events reflected in changes to resource levels, demands and competences around an already optimised workflow; all within the restrictions imposed by Service Level Agreements (SLAs).

  To illustrate Intellify’s capabilities better, here are several examples of the type of question we can help you answer

  • How can I reconfigure my support team to meet the SLA with this new workload for the afternoon?
  • What would be the most effective cross-training to carry out for individuals?
  • What work should I defer to tomorrow?
  • What is the skill I would need to handle a change in demand most effectively?
  • What are compatible teams in terms of skills and social aspects to carry out this work this afternoon?
  • Can I meet my SLAs across a wide range of uncertain events?
  • under what circumstances would I incur SLA penalties?

  Case Management

  Case management is a collaborative process that assesses, plans, implements, coordinates, monitors, and evaluates the options and services required to meet the clients’ needs. Intellify™ includes powerful AI Planning technology that assists you in:

  • Recognising opportunities for combining tasks to exploit positive interactions.
  • Ensuring the necessary preconditions for each step in the process are met.
  • Ensuring the most optimal combination of steps to fullfil the required process outcome are chosen.